Business Hours & Custom Apparel Order Fulfillment

GhostGrid Apparel offers custom T-shirt printing for individuals, businesses, organizations, churches, sports teams, family reunions, events, memorials, and more. All shirts are professionally produced using high-quality Direct-to-Film (DTF) printing and heat-pressed in-house.

Our online store accepts orders 24 hours a day, 7 days a week.

Custom T-Shirt Processing Times

Standard T-Shirt Orders — 5 Business Day Processing

Standard custom T-shirt orders generally require 5 business days for production before they are available for pickup.

The 5 Business Day processing period allows our team to prepare your artwork, print your DTF graphic, professionally press the design onto your shirt, inspect the finished product, and prepare your order for pickup.

Please do not arrive for pickup until you have received a “Ready for Pickup” confirmation.

Bulk T-Shirt Orders — 7 Business Days

Bulk custom T-shirt orders generally require up to 7 business days for completion.

Bulk orders require additional processing time because we may need to order the requested shirt quantities, sizes, and colors before production can begin. Once the shirts arrive, each garment is individually printed, pressed, inspected, and prepared for your order.

Large or specialty orders may require additional production time. If additional time is necessary, we will contact you.

Saturday, Sunday, and holidays are not considered business days when calculating production turnaround times.

Operating Hours

Monday–Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Orders may still be placed online while we are closed. Production and customer support resume during the next business day.

Local Pickup Hours

Monday–Friday: 3:00 PM – 7:00 PM
Saturday: Closed
Sunday: Closed

Local pickup is available only after you receive your “Ready for Pickup” confirmation email.

Please do not travel to the pickup location before receiving confirmation that your order is complete.

Local Pickup Instructions

Once you receive your “Ready for Pickup” email, please follow these instructions:

1. Text us when you're on the way.
Text (804) 475-2311 with your order number and the words “On the way.”

Example:
Order #12345 – On the way

2. Text us when you arrive.
Once you arrive, text (804) 475-2311 with:

  • Your order number

  • The word “Arrived”

  • Your vehicle color, make, and model

Example:
Order #12345 – Arrived – Black Honda Accord

3. Have your identification ready.
Please have your valid photo ID and order confirmation email available.

4. Remain in your vehicle.
A GhostGrid Apparel team member will bring your completed order to you.

Custom Artwork & Design Files

Customers may upload their own logos, artwork, photographs, AI-generated artwork, or other eligible graphics when ordering custom T-shirts.

Artwork Design Is Not Included

The price of your custom T-shirt does not include custom logo or graphic design services.

Your artwork should be submitted as close as possible to the way you want it printed.

However, if you provide a lower-resolution image, GhostGrid Apparel may be able to enhance the image for improved printing clarity at no additional charge when the necessary corrections are reasonably possible.

We also accept eligible artwork created using AI image-generation tools, including ChatGPT-generated images.

Image enhancement does not guarantee that a poor-quality or extremely low-resolution image can be converted into professional-quality artwork. If we identify a significant issue with your submitted file, we may contact you before production.

T-Shirt Colors & Availability

Available shirt colors may vary by size and current inventory. Our regularly offered colors include:

Black • White • Sport Gray • Daisy Yellow • Navy • Irish Green • Royal Blue • Purple

Some colors or sizes may need to be ordered from our supplier and can therefore require additional processing time.

Production & Quality

Every GhostGrid Apparel custom shirt is produced individually using our DTF printing process.

Before your order is marked complete, we inspect the finished product for issues involving the print, transfer application, placement, and overall production quality.

Because every custom shirt is made specifically for the customer, please carefully review your:

  • Shirt color

  • Shirt size

  • Quantity

  • Uploaded artwork

  • Spelling

  • Design orientation

  • Order information

before submitting your order.

Holidays, Closures & Unexpected Delays

GhostGrid Apparel is closed on major holidays and may occasionally close for scheduled events.

Unexpected circumstances such as power outages, equipment maintenance, supplier delays, shipping delays, or other production interruptions can occasionally affect turnaround times.

If an issue significantly impacts your order, we will contact you with an updated estimated completion time.

Custom T-Shirt Quality Guarantee & Refund Policy

We stand behind the production quality of our custom T-shirts.

If your order has a verified printing or production defect caused by GhostGrid Apparel, we will work to correct the affected item, including replacement or reprinting when appropriate.

Because custom T-shirts are produced specifically according to each customer's order, customized products generally cannot be returned or refunded because of a change of mind, incorrect size selection, incorrect color selection, or customer-submitted artwork issues.

We are not responsible for errors contained within customer-provided artwork, including:

  • Misspelled words

  • Incorrect dates or names

  • Poor-quality artwork

  • Pixelation

  • Incorrect colors contained in the original file

  • Design elements supplied incorrectly by the customer

If GhostGrid Apparel makes an error during production, we will make it right.

Any production-quality concern should be reported within 48 hours of receiving your order. Please include your order number and clear photographs showing the issue.

Approved refunds will be returned to the original payment method.

Frequently Asked Questions

How long does a custom T-shirt order take?
Standard custom T-shirt orders generally require 5 business days for production.

How long do bulk shirt orders take?
Bulk custom T-shirt orders generally require up to 7 business days because shirts may need to be ordered before printing and pressing begins.

Can I place an order after business hours?
Yes. GhostGrid Apparel accepts online orders 24/7. Production occurs during regular business hours.

Can I pick my order up the same day I order it?
Standard custom T-shirt orders are subject to our 5 Day processing period unless otherwise specifically arranged.

Will you notify me when my shirts are finished?
Yes. Wait until you receive your “Ready for Pickup” confirmation before coming to pick up your order.

Can I order just one custom T-shirt?
Yes. Individual custom T-shirt orders are welcome.

Do you accept bulk orders?
Yes. We produce bulk shirts for businesses, organizations, churches, teams, family reunions, events, memorials, schools, and other groups.

Can I upload my own logo or design?
Yes. You can submit your own eligible artwork when placing your order.

Can I use an AI-generated or ChatGPT-generated image?
Yes. We can print eligible AI-generated artwork, including images created using ChatGPT.

Can you improve the quality of my image?
In many cases, yes. We can attempt basic image enhancement for improved print clarity at no additional charge. Some extremely low-quality files may not be recoverable.

Does the shirt price include having you design my logo?
No. Logo and graphic design services are not included in the shirt price.

Can I pick up Saturday or Sunday?
No. Pickup is currently available Monday through Friday from 3:00 PM to 7:00 PM.

Should I call before picking up?
There is no need to call. After receiving your Ready for Pickup notification, text (804) 475-2311 with your order number and “On the way.”

What should I text when I arrive?
Send your order number, “Arrived,” and your vehicle color, make, and model.

Do I need to come inside?
No. Please remain in your vehicle and a GhostGrid Apparel team member will bring your order to you.

What if there is a problem with my shirt?
Contact us within 48 hours of receiving your order and provide your order number and photographs of the issue. Verified GhostGrid Apparel production defects will be corrected.

Do you keep my artwork for future orders?
Customers should maintain their own original artwork and files. We recommend saving your graphics to your computer or cloud storage for future orders.