Hours | Shipping | Pick-up

Business Hours & Order Fulfillment

We accept orders 24/7 online.

Production Cutoff (Local Pickup Eligibility)

Orders placed before 12:00 PM (EST) will be available for local pickup (when ready). Orders placed after the cutoff will be completed the next business day.

If an unexpected issue occurs (ex: power outage or equipment issue), you will be notified with an updated completion time.

Operating Hours (Production/Support)

Monday–Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Pickup Hours (Local Pickup Only)

Monday–Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Pickup is available only during pickup hours.

Pickup Instructions

Once you receive your “Ready for Pickup” confirmation email, follow these steps:

  1. Text “On the way”
    Text (804) 215-6707 with your Order # and the message “On the way.”
    Example: Order #12345 – On the way

  2. Text “Arrived” when you pull up
    Text (804) 215-6707 with:

  • Your Order #

  • The message “Arrived”

  • Your car color, make, and model
    Example: Order #12345 – Arrived – Black Honda Accord

  1. Have your ID + confirmation email ready
    Please be ready to show your valid photo ID and your confirmation email.

  2. Stay in your vehicle
    A Print Tech will come out shortly and hand you your prints.

Holidays & Closures

We are closed on major holidays and may occasionally close for scheduled events. Any planned closures will be posted in advance so you can place orders accordingly.

Important Notes

  • No Rush or Editing Services
    Orders are printed exactly as submitted. We can offer guidance, but we do not provide graphic design, editing, or file correction services.

  • File Storage
    We do not store customer files. Please save your files on your computer or cloud storage.

  • Completion Time
    Orders are produced in the order received. Occasionally, reprints or inspections are required to ensure quality. You will be notified when your order is ready.

Quality Guarantee & Refund Policy

We stand behind the quality of our transfers.

  • We will reprint orders with verified print quality defects.

  • We do not reprint/refund due to low-quality files provided by the customer.

  • Refunds (if approved) are issued to the original payment method.

  • Transfers must be returned before a refund is processed.

  • All refund or reprint requests must be made within 48 hours of pickup/delivery due to storage sensitivity of DTF materials.

FAQ

1) Do you accept orders outside business hours?
         Yes. We accept orders 24/7 online.

2) What’s the cutoff time for same-day local pickup eligibility?
        Orders placed before 12:00 PM (EST) will be available for local pickup once production is complete and you receive your “Ready for Pickup” email.

3) Can I pick up on Saturday or Sunday?
        No. Pickup is available Monday–Friday, 9:00 AM–5:00 PM only.

4) Do I need to call before I come?
       Please text us instead. Once you receive the ready confirmation email, text (804) 215-6707 with your order number and “On the way.”

5) What do I text when I arrive?
        Text (804) 215-6707 with your Order #, “Arrived”, and your car color, make, andb model.

6) Do I have to get out of my car?
     No. Please stay in your vehicle. A Print Tech will bring your order to you.

7) What do I need to have ready at pickup?
      Your valid photo ID and your order confirmation email.

8) Do you offer rush service or file editing?
       No. We print exactly what you submit. We can provide guidance, but we do not edit files.

9) Do you store my files for future reprints?
       No. Please keep your files saved on your computer or cloud storage.

10) What if there’s a print defect?
        If there’s a verified print quality issue, we’ll reprint it. We cannot reprint/refund due to poor-quality artwork files submitted.

11) How long do I have to report an issue?
       All reprint/refund requests must be made within 48 hours of pickup/delivery.